Systems Administrator Sr - San Francisco

Company: Shiva IT Services
Location: San Francisco
Posted on: May 20, 2025

Job Description:

Responsibilities:

• Provide Tier 1 & 2 desktop user support.
• Provide support for HUD Baseline desktop and Microsoft Office Suites.
• Perform network printer/Multi-Function Device installs, upgrades & problem diagnosis.
• Perform LAN Administration for Windows 200x servers.
• Install workstation and file server software and hardware - locally and via remote.
• Diagnose and resolve LAN configuration problems.
• Evaluate and diagnose cabling, software and hardware problems.
• Install and support telecommunications hardware.
• Basic LAN troubleshooting skills/tools - TCP/IP, Trace-route, NBSTAT, PING, or other duties as assigned.
• Email user support.
• Data backup and restoration.
• Provide technical support for webcast/video teleconferences.
• Security patches and software upgrade surge support.
• Support technology upgrades - both hardware and software.
• Provide problem tracking support (CA Service Center) - end-user desktop/server support.
• Perform field office visits.
• Perform root cause analysis.
• Perform desktop/server decommissioning.
• Documentation of standard IT processes and procedures.
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