IT Support Technician
Company: Redolent
Location: San Jose
Posted on: April 2, 2026
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Job Description:
One of our direct client is urgently looking for IT Support
Technician @ San Jose, CA Job Title: IT Support Technician
Location: San Jose, CA Duration: 6 Months Job Summary The Corporate
IT Services requires a day-to-day IT Support Technician for ongoing
support for Xperi. These required support services include but are
not limited to: supporting day-to-day user incidents and requests
and resolving issues; direct executive-level support; oversight of
workstation management tools. The IT Support Specialist will be
responsible for supporting, servicing, implementing, lifecycle
management, and daily operations for IT Corporate Services. This
will include (but not limited to) direct user support, run book
creation and modification, coordinate with other IT teams in the
organization, service evaluation, day to day operations, lifecycle
management planning and implementation, routine assessment,
understanding the needs of the business, providing direct support
for executive-level users and their support staff. In addition, a
successful candidate will have a firm understanding of IT
methodology and solutions, be forward thinking, and be able to
assist and collaborate with other members of the Corporate IT and
Infrastructure team in support of those technologies. This will
include (but not be limited to) Slack, Zoom, Office 365
technologies, Windows 10, MacOS, Linux, Azure, and others as
required. Accountabilities & Responsibilities: • Be self-motivated
and able to work successfully with a team to achieve ambitious
goals • Design, plan, and coordinate the implementation IT
technologies in support of defined requirements generated by
business and growth demands • Work with Tier I/II support desks by
creating/updating support run books and working on escalations at
the Tier III/IV level • Engage with vendors to resolve issues •
Work with the business to understand requirements. • Utilize a
framework for monitoring tools, escalating key issues, and ensure
timely implementation of services. Required Qualifications • BS. in
Computer Science or equivalent experience • Minimum of three to
five years directly related work experience • 5 or more years of
technical experience, including at least 3 years in • Microsoft
Server • Office 365 • Endpoint management • Workstation deployment
• Networking Desired Qualification s • 2 years technical experience
with multi-factor authentication • Application support experience
with Zoom, Box, Azure • Knowledge of current workstation hardware
and standards Other Desired Qualifications • Certifications in MCSE
• Fundamental networking knowledge and experience • Core
fundamental and working knowledge of TCP/IP, DNS and Certificate
Services • Must have excellent written and verbal communication
skills and be able to: • Read, analyze, and interpret common
technical journals • Document procedures that conform to a
prescribed style and format • Present information to management •
Strong analytical skills required
Keywords: Redolent, Laguna , IT Support Technician, IT / Software / Systems , San Jose, California
